Dave the Knowledge Bot builds listening points along the customer journey
How to conduct NPS Surveys for a large B2B Enterprise and create listening points along all points of Customer Journey inside a multi-tier world-wide channel sales network.
Traditional NPS deployment and email distribution of NPS survey makes Customer Experience measurement difficult:
“We were able to gain greater insight into areas in need of improvement at each step in our customer journey in ways that would not have been possible without eXalt Knowledge Bots. ”
-Marketing Manager, Technology Company