Marketing Professionals

AI-Based Customer Interaction Management (CIM)

Engage Customers At Scale

Engage Customers at Scale

Today B2B Buyers are empowered with more information than ever and are almost 70% of the way through the decision process before they even contact a sales rep. (Pace Productivity)

Customers expect to get answers to their questions, fast. And they prefer companies that make it easy to work together to solve their business problems over those that don’t.

Companies that are still trying to engage with customers and partners using simple websites, provide advice and generate leads with static digital assets (white papers, case studies, power points) or enable collaboration with simple email risk losing their customer base.

Deploying AI-Based eXalt Solutions Knowledge Bots to empower buyers to self-serve is the only way to influence demand upfront and insure you are not left out of the sale!

Imagine your customers working with a personalized self-service advisor giving them the same guidance and assistance they would get from a team of the world’s best experts.

eXalt’s Knowledge Bots weaponize your marketing digital assets by turning static white papers, case studies, PDFs, Power Points, spreadsheets into interactive digital advisors in web or chat form.

By creating a frictionless customer experience with seamless collaboration you’ll attract more visitors, measure and improve customer experience, generate higher quality leads with significantly higher conversion.

You will be able to engage customers at scale.

81% of companies place personalized customer experience in their top three priorities with 39% reporting it as their top priority.

Accenture

The Benefits For You

Benefits of AI-Based Customer Interaction Management

Get In Earlier in the Sales Process
In the new Digital Era, Sales reps are often not looped in Until buyers are 2/3rd of the way though the decision process. (Pace Productivity)

Knowledge Bots make sure that you attract more visitors by becoming the “goto” spot for solution knowledge.  eXalt’s Digital Advisors engage buyers with a rich environment of self-service advisers that solve business problems.  By providing interactive advisors you build relationships, influence future buying decisions and insure you are not left out of the sale.   Traditional static pdfs, power points do not give the instantaneous response buyers expect and need.

Improve Customer Experience
70% expect a web Amazon Self Service experience. For questions 27% prefer phone 56% self service. (SSI)
 

With eXalt users can get the personalized customer experience they expect.

Customer experience is transformed as your company becomes the “easiest to do business with”. With self service customers don’t have to wait endlessly on the phone just to build tailored solutions.
 

 

 

Grow Web Sales & Conversion
43% want bespoke promotions. 48% personalized offers. 62% faster purchase in exchange of client data. (SSI)
 

Personalized Self Service allows customers to do it themselves. In cases where buyers need assistance there is a guided customer experience or an opportunity to transfer to a live resource. Each interaction gives the sales force only qualified leads. What’s more users build larger solutions when allowed to do it themselves.

 

 

 

Re-Imagine Your Customer Experience

Influence Demand Earlier

Solve Business Problems and Sell Solutions not products

Lisa Advises Buyers on TCO and ROI of Solutions not Products
Results in Double Revenue per Sale Read More

Improve Lead Generation

Create Constant Flow of Fresh High Quality Leads to Sales Reps Desk

Martin Makes Seamless handoff of qualified leads to best resource
Doubles the Quantity and Quality of Leads Read More

Measure and Improve CEX

Institute Enterprise Strength Marketing Surveys

Dave Builds listening points along the customer journey
Identifies what’s working and what isn’t Read More

Knowledge Bots for Marketing Professionals

Learn how Knowledge Bots Engage Customers at Scale

DIGITAL ADVISORS

Empower Buyers to identify solutions that solve their Business Problems with 100% Self-Service. Provide advisement for each step in the customer journey.

AWARENESS ADVISORS:

Consult with buyers to identify potential problems and recommend solutions.  Unlike classic inbound processes where users must complete forms to get static digital marketing assets, Knowledge Bots are dynamic, interactive and deliver immediate and personalized advice.  AI-based advisors completely transform inbound marketing as buyers no longer need to read lengthy white papers and case studies to determine how to benefit from the newest trends.  And lead generation is instant and intelligent.

CONSIDERATION ADVISORS:

Assist buyers in determining pricing, TCO, ROI and timeframes for new solutions. Buyers perform “what if” analysis and make trade-offs to optimize investments.

DECISION ADVISORS:

Guide buyers in finding what solution (not just products) fit their need, budget and timing:

  • Best Practice Playbooks
  • Solution Configurators and CPQ

DIGITAL ADMINISTRATORS

Generate More Convertible Leads. Seamlessly Transact to Order or Transfer to the best Sales Resource.

LEAD GENERATION:

Seamlessly handoff leads from Digital Advisors to your sales team using business rules and AI Based Routing. This means higher conversion due to:

  • More leads
  • Higher Quality Leads
  • Fresh Leads with immediate handoff

DIGITAL ANALYSTS

Identify Product and Pricing Sweet Spots. Measure Customer Experience at every point in the customer journey. Predict which leads have the highest probability of closure.

PREDICTIVE DEMAND SHAPING:

Automatically identify product and pricing sweet spots using responses collected by the digital advisors.   These insights are used to shape demand in all aspects of marketing.

PREDICTIVE LEAD SCORING:

Automatically identify leads that have the highest probability of closure.  The predictive lead scoring gets smarter as more history is accumulated.

SMART SURVEYS:

Collect real time feedback on what is working and what isn’t to drive growth at any point in the customer journey.  Ideal for NPS Surveys and all types of marketing surveys.

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AI-Based Customer Interaction Management

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