Engage Customers At Scale
Today B2B Buyers are empowered with more information than ever and are almost 70% of the way through the decision process before they even contact a sales rep. (Pace Productivity)
Customers expect to get answers to their questions, fast. And they prefer companies that make it easy to work together to solve their business problems over those that don’t.
Companies that are still trying to engage with customers and partners using simple websites, provide advice and generate leads with static digital assets (white papers, case studies, power points) or enable collaboration with simple email risk losing their customer base.
Deploying AI-Based eXalt Solutions Knowledge Bots to empower buyers to self-serve is the only way to influence demand upfront and insure you are not left out of the sale!
Imagine your customers working with a personalized self-service advisor giving them the same guidance and assistance they would get from a team of the world’s best experts.
eXalt’s Knowledge Bots weaponize your marketing digital assets by turning static white papers, case studies, PDFs, Power Points, spreadsheets into interactive digital advisors in web or chat form.
By creating a frictionless customer experience with seamless collaboration you’ll attract more visitors, measure and improve customer experience, generate higher quality leads with significantly higher conversion.
You will be able to engage customers at scale.
81% of companies place personalized customer experience in their top three priorities with 39% reporting it as their top priority.Accenture
Benefits of AI-Based Customer Interaction Management
Knowledge Bots make sure that you attract more visitors by becoming the “goto” spot for solution knowledge. eXalt’s Digital Advisors engage buyers with a rich environment of self-service advisers that solve business problems. By providing interactive advisors you build relationships, influence future buying decisions and insure you are not left out of the sale. Traditional static pdfs, power points do not give the instantaneous response buyers expect and need.
With eXalt users can get the personalized customer experience they expect.
Customer experience is transformed as your company becomes the “easiest to do business with”. With self service customers don’t have to wait endlessly on the phone just to build tailored solutions.
Personalized Self Service allows customers to do it themselves. In cases where buyers need assistance there is a guided customer experience or an opportunity to transfer to a live resource. Each interaction gives the sales force only qualified leads. What’s more users build larger solutions when allowed to do it themselves.
Solve Business Problems and Sell Solutions Not Products
Create Constant Flow of Fresh High Quality Leads to Sales Reps Desk
Institute Enterprise Strength Marketing Surveys
Consult with buyers to identify potential problems and recommend solutions. Unlike classic inbound processes where users must complete forms to get static digital marketing assets, Knowledge Bots are dynamic, interactive and deliver immediate and personalized advice. AI-based advisors completely transform inbound marketing as buyers no longer need to read lengthy white papers and case studies to determine how to benefit from the newest trends. And lead generation is instant and intelligent.
Assist buyers in determining pricing, TCO, ROI and timeframes for new solutions. Buyers perform “what if” analysis and make trade-offs to optimize investments.
Guide buyers in finding what solution (not just products) fit their need, budget and timing:
Seamlessly handoff leads from Digital Advisors to your sales team using business rules and AI Based Routing. This means higher conversion due to:
Automatically identify product and pricing sweet spots using responses collected by the digital advisors. These insights are used to shape demand in all aspects of marketing.
Automatically identify leads that have the highest probability of closure. The predictive lead scoring gets smarter as more history is accumulated.
Collect real time feedback on what is working and what isn’t to drive growth at any point in the customer journey. Ideal for NPS Surveys and all types of marketing surveys.