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February 2018 - Interview with Leslie Swanson, Founder and CEO at eXalt Solutions

Our philosophy is Better Together – making every customer interaction richer and faster. We use AI rules-based digital advisors for the front office to make buyers and sales teams smarter, and digital administrators for the back office to cut repetitive tasks. Ultimately, we aim to be the best friend of sales teams by helping them to sell more, more profitably. We are leaders in the B2B sales space because it is a complex environment in which we have extensive experience.


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Chat Bots are being viewed as one of the best methods to engage customers in B2C by offering instant response times in an easy to use conversational interface. However, these traditional chatbots are not equipped to address the complex requirements of today’s B2B customers who expect in depth answers to their questions. To address this, companies need to incorporate the use of KNOWLEDGE BOTS, not CHAT BOTS into their customer experiences. A Knowledge Bot is capable of adapting the dialog for complex conversations based on knowledge-based Rules more extensively than a Chat Bot.


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January 2018 - eXalt Solutions announces AI-enabled 'Knowledge Bots' for B2B sales automation

The 451 Take
eXalt is addressing a key problem common to most B2B organizations. The company has several things in its favor. Conversational interfaces are becoming increasingly relevant but activity is concentrated mostly on B2C and (to a lesser extent) business-to-employee (B2E) chat bots and applications. When it comes to B2B, there are not many examples and because it involves manual processes with many steps and individuals, this process is ripe for disruption. The company has developed technology that has proven effective to address this challenge and eXalt has several live deployments to serve as proof of concept. Furthermore, the complexities in B2B sales give eXalt a lead in this emerging space. Its main challenges will be articulating its value proposition and creating awareness to effectively execute its go-to-market strategy.

451 Research

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This week, eXalt Solutions unveiled its new chatbot interface for its Knowledge Work-as-a-Service platform, promising to provide a rich, contextual experience whether independently or web-form-based.

Contact Center Solutions
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