Meet Your Digital Workforce
We are entering an era that will …. challenge one of our most basic assumptions about technology: that machines are “tools” that increase the productivity of workers. Instead, …Technology has evolved beyond being “tools” to being autonomous workers.
- Martin Ford, Rise of the Robots
Traditional outsourcing and automation has reached a plateau in delivering efficiencies. Companies have spawned hundreds of “tools” that require human operators – “knowledge workers”. This Human Middleware operates dozens of homegrown spreadsheets, email queues, screens and tools inside and outside their company by following a complex and cumbersome set of process steps. When companies hit peak demand this Human Middleware becomes a bottleneck. Turnover and illness can threaten revenue. Become an agile enterprise with eXalt by lowering cost structures and improving response times with low touch business processes.
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customer relationships@Scale |
operational agility@Scale |
decision velocity@Scale |
89% of business leadersbelieve that customer experience will be the primary basis for competition by 2016 versus 36% four years ago. (Gartner) |
Digital business platforms are the new blueprint for how companies deliver value-add. (IDC) |
Only 28% of businesses believe they are generating strategic value from the data that they collect. (Accenture) |
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eXalt’s Virtual Advisors give customers the same assistance as they would get from a team of the world’s best experts across multiple brands for Enterprise Solutions. Join the leading companies who give their buyers tailored solutions blended from multiple brands. Capture mindshare through personalized and engaging experiences with eXalt at the first step of the customer journey. If you aren’t meeting customer’s increasing requirements for self-service someone else will. |
eXalt’s Virtual Administrators can make routing decisions directing requests to the appropriate person or system according to your business rules. Our platform lets you transact “business without borders” collaborating seamlessly inside and outside your company with people and technology. Stay competitive with eXalt as consumerization of products and services is trending toward lower prices and margin - requiring LOWER TOUCH Business Models. |
eXalt’s Virtual Analysts can analyze and find correlations on large datasets many times faster than humans. Gain insights faster and make better informed decisions. |